Book Your Sub-Zero, Wolf or Viking Repair
Call (650) 484-4687 or book online; have your model and serial number and any error code ready — it speeds diagnosis. $89 service call, waived with repair.
Online scheduling opens our booking calendar in a new tab. Prefer to talk it through? Call any time — we dispatch 7 days a week.
What to have ready
A few details before you book turn a diagnostic visit into a fix-it visit. The technician can confirm the fault and carry the correct genuine OEM part on the first trip.
- 1
Your model and serial number
Found on the data plate — inside the fridge on the upper-left wall, behind the kickplate, or on the oven door frame.
How to read your model number - 2
The error or fault code
Any code on the display speeds diagnosis and helps us load the right part on the truck before we arrive.
Look up your error code - 3
The symptom you are seeing
Not cooling, leaking, won’t heat, noisy — a short description points the technician straight at the likely cause.
Browse troubleshooting by symptom
Not sure what is wrong yet?
Start with our Sub-Zero not cooling guide, read up on Sub-Zero repair, or just call — describe what you see and we will take it from there. Local in San Francisco and across the Peninsula.
How same-day booking works
The goal is a single trip: diagnosis and repair on the same visit. Here is what makes that possible and what to expect once you book.
From booking to a technician at your door
We dispatch open 24 hours · 7 days. When you book early in the day and give us the model, serial and any error code, we can usually place a same-day window in most Bay Area cities and load the likely genuine OEM part before the technician leaves. Online scheduling is best after hours; for anything urgent — a Sub-Zero full of food, a gas range concern — call so we can prioritize the dispatch.
What the $89 covers, and what happens on site
The flat $89 service call covers the trip, model lookup, the diagnostic readings, and a written diagnosis. On site the specialist confirms the fault with real measurements, explains what failed in plain language, and hands you an exact, model-specific quote before touching a tool. Approve it and the $89 comes straight off the total — every repair is backed by a 365-day labor warranty.
- Service call
- $89, waived with repair
- Warranty
- 365-day warranty on all labor
- Parts
- Factory-certified, genuine OEM parts
- Service area
- the San Francisco Bay Area
- Hours
- Same-day in most areas · 7 days
- Call
- (650) 484-4687
Booking & diagnosis questions
How does same-day service work?
We dispatch open 24 hours · 7 days and cover same-day appointments in most Bay Area cities when you book early enough in the day and a specialist is near you. Booking with your model, serial and error code in hand makes a same-day, one-trip fix far more likely, because the technician can load the right genuine OEM part before leaving.
What does the $89 service call cover?
The flat $89 service call covers the technician's trip, your model and serial lookup, the diagnostic readings (temperature, airflow, pressure or electrical as needed), and a written diagnosis you can keep. When you approve the repair, the $89 is credited against the total — so the diagnosis effectively becomes free.
What information do I need to book?
Three things speed everything up: your appliance model and serial number (on the data plate), any error or fault code on the display, and a short description of the symptom — not cooling, leaking, will not heat, noisy. With those, we can often confirm the likely fault and carry the correct part on the first visit.
What happens on the visit itself?
The specialist confirms the fault with readings rather than guesses, explains in plain language what failed, and gives you an exact, model-specific written quote before any work begins. You approve it, the $89 comes off the total, and many repairs finish the same day with genuine OEM parts.
Do I have to book online, or can I just call?
Either works. Online booking opens our calendar in a new tab and is handy after hours. If you would rather talk it through — describe the symptom, get a sense of the range, or check timing — call (650) 484-4687 any time. We do not use contact forms or email intake; it is online scheduling or a real phone call.
Can I cancel or reschedule after I book?
Yes. Plans change, and there is no penalty to reschedule a diagnostic visit. Just call us or use the booking link to pick a new window. The flat $89 service call only applies once a technician actually comes out, and it is waived entirely when you approve the repair.
Do you charge extra for evenings, weekends or emergencies?
We dispatch open 24 hours · 7 days, and the diagnostic remains the flat $89 service call. For a true emergency — a failing Sub-Zero full of food, a gas range concern — call rather than booking online so we can prioritize the dispatch and talk you through anything urgent in the meantime.
Booked, diagnosed, repaired
We are an independent service center, not affiliated with Sub-Zero Group, Inc.